Support Center
Drone Marine — We're here to help
Have a question, issue, or feedback? Our support team is dedicated to helping you get the most out of the Drone Marine platform.
Email Support
Send us an email and we'll respond within 24 hours.
support@dronemarine.appIn-App Support
Use the built-in support channel directly from the app.
Open the AppLive Chat
Chat with our AI Maritime Assistant for instant answers.
Start ChatFrequently Asked Questions
How do I create an account?
Click 'Register' on the homepage and fill in your details including name, email, phone number, and select your role (Owner, Captain, Crew, or Supplier). You'll receive a verification email to confirm your account.
How do I add a new vessel to my fleet?
After logging in, navigate to the Fleet Management section in your dashboard. Click 'Add Vessel' and fill in the vessel details including name, type, registration number, dimensions, and engine specifications.
How does GPS tracking work?
Our platform integrates with major GPS device manufacturers. Go to GPS Navigation in your dashboard, connect your device, and you'll be able to track your vessels in real-time on the interactive map.
Can I manage crew certifications?
Yes! The Crew Management module allows you to track crew members, their roles, certifications, expiry dates, and training records. You'll receive notifications before certifications expire.
How do I access the Maritime Marketplace?
Navigate to the Marketplace section from your dashboard. You can browse spare parts, services, and connect with suppliers. You can also list your own services if you're registered as a supplier.
Is my data secure?
Absolutely. We use industry-standard encryption (HTTPS/TLS), secure cloud storage, and support two-factor authentication. Read our Privacy Policy for full details on how we protect your data.
How do I delete my account?
You can delete your account from Account Settings or by visiting our account deletion page. You can also contact support to request account deletion. Please note that some data may be retained as required by maritime regulations.
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express) and bank transfers for enterprise plans. All payments are processed securely through our payment provider.
Help Topics
Getting Started
Account setup, first steps, and platform overview.
Fleet Management
Adding vessels, tracking, and fleet operations.
Crew Management
Roles, certifications, scheduling, and communications.
Maintenance
Service logs, scheduling, and inspection records.
GPS & Navigation
Device setup, tracking, and route planning.
Marketplace
Buying, selling, and connecting with suppliers.
System Status
Still need help?
Our support team is available to assist you with any questions or issues. Don't hesitate to reach out — we're committed to your success on the water.
Contact Support